Purchasing a vending machine can be a stressful and costly ordeal, and when doing so you must consider the potential for damage or defects over the life of your machine. That’s where a warranty comes in; but how do you decide which warranty option is best for your needs? What exactly does the warranty cover, and for how long? Are there any parts/services NOT covered under the warranty? Is all of this even worth the extra money?
When it comes down to it, a warranty is only as good as the company holding it. Many vending companies are only in business for 3-5 years, so carefully consider this when deciding on a warranty option. If the company is offering a 1 year warranty then chances are you won’t encounter any serious issues; however, if the company is proudly proclaiming that they offer an un-beatable full 7 year warranty, then this should raise a red flag. Keep in mind that if you buy a machine brand new, any manufacturer defects will usually be noticed within the first year of operation.
So what exactly is covered under a common warranty? Well, by and large a warranty means parts. If you need a replacement vending motor, coin unit, or controller board, then the warranty is your friend. However, when it comes to the installation, this will be entirely up to you, and while most machines are fairly easy to operate and come with detailed owner’s manuals (or at least they should), you may still end up having to call the actual manufacturer for troubleshooting steps.
Whether you purchase a warranty or not, chances are that unless you have a local vending technician in your area, you will be making your own machine repairs. Vending machines are not difficult to repair, and a warranty can save you a lot of money on the replacement parts, especially if you bought your machine pre-owned, as these machines will need repairs more often. At The Discount Vending Store every vending machine we sell, whether it be brand new or refurbished, comes with a warranty (1 year for new machines and 3 months for refurbished machines) at no extra cost! Not only that, but we also provide free technical support for the life of the machine, so if you ever run into a situation where you need to make repairs that you’re uncomfortable doing on your own, just call us and we’ll walk you through the repairs step by step and help with any replacement parts you may need. Take a look at our product listings to find the hottest new machines, and find refurbished machines that are in like-new condition, and check out our blog for more tips and inside vending secrets.